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We currently deliver to UK Mainland addresses under the following terms:
We aim to despatch orders within two working days and will email you to let you know when your order is on its way. We use Royal Mail first class postage for all our deliveries. Over 90% arrive the day after posting.
Postage and packaging for orders under £30.00 is charged at £4.70.
FREE delivery for Postage & Packaging for orders of £30.00 or over.
For delivery to non-mainland UK addresses or countries outside the UK please email us for a price before placing your order.
We always aim to offer the very best levels of service possible - and we really do hope you are delighted with your products order. But if for any reason you are not entirely satisfied, please email us at firstname.lastname@example.org to advise us which items you are not happy with and the reasons why you would like to return the item. You can either have a full refund on the cost of the products or you can exchange the product for something else.
You may change your mind and cancel your order within7 working days after the day you receive your goods. If you choose to cancel your order we will refund:
- the full purchase price
- the delivery charges incurred in delivering the goods to you
Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition. We will NOT refund the return delivery charges (cost for returning goods to us). We recommend you send returned items by either recorded delivery or guaranteed delivery to ensure you are covered for compensation should it get lost in the post; as we cannot accept responsibility for returned goods that are lost in transit.
If the product or the container is faulty, or if we've made a mistake with your order and sent you the wrong item, we will also refund the cost of the original delivery and we will also pay the postage costs you have incurred to send back the item. Please make sure you return faulty items or incorrect items by recorded delivery.RETURNS ADDRESS Please return items to the following address: Bodyenrich Ltd 53 Melfort Road Thornton Heath Surrey, CR7 7RS